1. What are the hotel’s check-in and check-out times? Check-in is available from 14:00 onwards, and check-out must be completed by 14:00. The front desk operates 24 hours a day to assist guests at any time.

2. Is there a deposit required upon check-in? No, the hotel does not require a deposit for your stay. You can check in and out without needing to leave a security deposit.

3. How far is the hotel from Shenzhen North Railway Station? The hotel is located just 1.9 km (approximately 2 km) from Shenzhen North Railway Station, making it an ideal choice for travelers arriving or departing via high-speed rail.

4. How close is the nearest metro station? Hongshan Metro Station is only 740 meters away, easily reachable on foot in under 10 minutes. This provides seamless access to Shenzhen’s extensive metro network.

5. Does the hotel offer airport transfers? No, HUAYI Hotel does not provide complimentary or paid airport transfer services. Guests can take a taxi or use the metro to reach Shenzhen Bao’an International Airport, which is approximately 32.6 km away.

6. Is breakfast included in the room rate? Breakfast is not included in the standard room rate. It is served as a buffet daily from 07:30 to 10:30 AM and costs CNY 28 per adult and CNY 15 for children aged 17 and under.

7. What types of cuisine are offered for breakfast? The breakfast buffet features a delightful blend of Chinese and Western options, including fluffy baozi, congee, eggs, toast, fresh fruit, and more—frequently praised by guests for its quality and variety.

8. Are pets allowed at the hotel? No, pets are not permitted at HUAYI Hotel. Service animals are also not allowed to ensure comfort and safety for all guests.

9. Does the hotel have a swimming pool? No, the hotel does not feature a swimming pool. However, it offers a well-equipped gym for guests who wish to maintain their fitness routine.

10. What business amenities are available? HUAYI Hotel provides comprehensive business facilities, including a conference room, multi-function room, coworking spaces, free fax/copying service, postal service, and multimedia display systems.

11. Is Wi-Fi available, and is it free? Yes, free high-speed Wi-Fi is available throughout all guest rooms and public areas. Many rooms also include multi-port USB charging stations for added convenience.

12. Does the hotel offer laundry services? Yes, the hotel provides complimentary on-site laundry service. Guests can drop off clothes, and they will be returned neatly folded and cleaned the next morning—highly appreciated by long-stay and transit travelers.

13. Can I store my luggage before check-in or after check-out? Yes, luggage storage is available free of charge for guests before check-in or after check-out, allowing you to explore the city without carrying your bags.

14. What payment methods are accepted at the hotel? The hotel accepts cash payments as well as major credit/debit cards. Payment can be made directly at the front desk upon check-out.

15. Are children welcome, and what are the policies for them? Children of all ages are welcome. Children 17 years old and under can stay for free if no extra bed is needed. Cribs and extra beds cannot be added to any room type.

16. Is there a 24-hour front desk? Yes, the hotel features a 24-hour front desk staffed by multilingual personnel who are known for their friendliness, efficiency, and proactive problem-solving.

17. What are the room sizes and types available? Rooms range from cozy 23m² Business Doubles to spacious 55m² Family Suites. All 174 rooms (floors 4–12) are non-smoking, soundproofed, and equipped with Eclan Sleep Aid bedding, minibars, and air conditioning.

18. Does the hotel have a gym? Yes, the hotel includes a fully equipped gym for guests to unwind and maintain their fitness routines during their stay.

19. Are there any nearby attractions or dining options? Absolutely! The hotel is surrounded by vibrant local life. Nearby attractions include Xiangnanshangye Walking Street, Hongshan 6979 Performing Arts Center, and Longhua Green Corridor Park. Numerous restaurants and cafes are within walking distance.

20. What languages do the staff speak? The front desk staff speaks Mandarin Chinese and English, ensuring clear communication for international guests. Translation tools are also available upon request.